Duplicating tickets - functionality

Discussion in 'Developing, APIs and extending' started by niteb, Mar 23, 2012.

  1. niteb

    niteb New Member

    Hello
    Is there a Kayako functionality that allows staff member to duplicate ticket.

    The case is, that user order multiple items in one ticket for different departments and I want to make n tickets out of it (clicking a button once or n times).
  2. Drew Keller

    Drew Keller Just one person in a world of millions.

    Ticket splitting has been requested and acknowledged by Kayako as something even they need, I would see this being something that could be extended to include duplication when they deliver it. Hopefully soon
  3. Do you know whether there was any update on this? We want to pass over a ticket after resolution to another department for additional works. Any idea how to do this?
  4. Drew Keller

    Drew Keller Just one person in a world of millions.

    No update on Splitting of Tickets. the JIRA link is http://dev.kayako.com/browse/SWIFT-1379.

    Unless you need the Ticket to be Marked as Resolved for customer reporting you could just transfer it to the new department witha New SLA attached.
  5. esowers

    esowers Established Member

    looking forward to the release as well.

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