1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

Edited Notes

Discussion in 'Technical chat' started by InsertCoin, May 19, 2016.

  1. InsertCoin

    InsertCoin New Member

    Hi,

    Is there anyway to see a notes content before it was edited?
     
  2. Nicola

    Nicola Member

  3. supportskins

    supportskins Kayako Guru

    Check if the email sizes are not larger then specified in Kayako. If they are larger, Kayako will ignore them.
     
  4. Kevin Reed

    Kevin Reed Member

    +1 for content history both for ticket NOTES and ticket POSTS (which some of my colleagues have only recently discovered can be edited! Want to have a way of at least having staff/admin visibility of this as it has a potential to be abused!)
     
  5. Jitender Kumar

    Jitender Kumar Staff Member

    Can you list the count of emails fetched when parser script is executed manually! e.g. Final Total: 10, Accepted: 0, Rejected

    If yes, you need to increase the count of email fetched by helpdesk in one go from Admin CP > Email Parser > Settings > Maximum number of emails to download in a batch
     
  6. Nathan Greener

    Nathan Greener New Member

    Hi All,

    Seems there was an update a few weeks back and since then I am seeing that wherever I use punctuation, particularly in the step titles, they are replaced with a  character.

    Is there an easy way to fix this? I don't feel like going through ever single slide, but even when I do try to update them, it takes me a few times to change and save before it actually takes effect.

    Very annoying and looks unprofessional.

    Hope you can help ASAP.
     
  7. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hi there!

    I think, I know whats wrong. We have a known issue with non-english characters, please Start a Conversation from Support.kayako.com and we will share the patched file or get it replaced as the case may be.
     
  8. OneUp5hroom

    OneUp5hroom New Member

    Hello, we are experiencing a weird error when trying to run the POP3IMAP cron for pulling in emails. The error is a 500 Internal error in the browser, the weird part is it was running when we first installed Kayako, now a few weeks later it has stopped. I have spent an entire day trying to get this working properly again without success.

    Server 2008R2
    IIS 7.5
    PHP 5.6.29

    PHP info works, all other functions seem to execute properly in Kayako (logins, updating database tables...etc)

    Error Summary:
    HTTP Error 500.0 - Internal Server Error
    C:\PHP\php-cgi.exe - The FastCGI process exited unexpectedly

    Detailed Error Info:
    Module FastCgiModule
    Notification ExecuteRequestHandler
    Handler PHP_via_FastCGI
    Error Code 0x000000ff


    FailedReqLog Info:
    53. -NOTIFY_MODULE_START
    ModuleName FastCgiModule
    Notification 128
    fIsPostNotification false
    Notification EXECUTE_REQUEST_HANDLER

    54. -FASTCGI_ASSIGN_PROCESS
    CommandLine C:\PHP\php-cgi.exe
    IsNewProcess false
    ProcessId 3464
    RequestNumber 46

    55. +FASTCGI_START

    56. -FASTCGI_WAITING_FOR_RESPONSE

    57. +FASTCGI_UNEXPECTED_EXIT - Error

    58. -SET_RESPONSE_ERROR_DESCRIPTION
    ErrorDescription C:\PHP\php-cgi.exe - The FastCGI process exited unexpectedly

    59. -MODULE_SET_RESPONSE_ERROR_STATUS
    ModuleName FastCgiModule
    Notification 128
    HttpStatus 500
    HttpReason Internal Server Error
    HttpSubStatus 0
    ErrorCode 255
    ConfigExceptionInfo
    Notification
    EXECUTE_REQUEST_HANDLER
    ErrorCode The extended attributes are inconsistent. (0xff)

    60. -NOTIFY_MODULE_END
    ModuleName FastCgiModule
    Notification 128
    fIsPostNotificationEvent false
    NotificationStatus 2
    Notification EXECUTE_REQUEST_HANDLER
    NotificationStatus NOTIFICATION_FINISH_REQUEST
     
  9. OneUp5hroom

    OneUp5hroom New Member

    Hello, we are experiencing a weird error when trying to run the POP3IMAP cron for pulling in emails. The error is a 500 Internal error in the browser, the weird part is it was running when we first installed Kayako, now a few weeks later it has stopped. I have spent an entire day trying to get this working properly again without success.

    Server 2008R2
    IIS 7.5
    PHP 5.6.29
    Kayako Fusion 4.76

    PHP info works, all other functions seem to execute properly in Kayako (logins, updating database tables...etc)

    Error Summary:
    HTTP Error 500.0 - Internal Server Error
    C:\PHP\php-cgi.exe - The FastCGI process exited unexpectedly

    Detailed Error Info:
    Module FastCgiModule
    Notification ExecuteRequestHandler
    Handler PHP_via_FastCGI
    Error Code 0x000000ff

    FailedReqLog Info:
    53. -NOTIFY_MODULE_START
    ModuleName FastCgiModule
    Notification 128
    fIsPostNotification false
    Notification EXECUTE_REQUEST_HANDLER

    54. -FASTCGI_ASSIGN_PROCESS
    CommandLine C:\PHP\php-cgi.exe
    IsNewProcess false
    ProcessId 3464
    RequestNumber 46

    55. +FASTCGI_START

    56. -FASTCGI_WAITING_FOR_RESPONSE

    57. +FASTCGI_UNEXPECTED_EXIT - Error

    58. -SET_RESPONSE_ERROR_DESCRIPTION
    ErrorDescription C:\PHP\php-cgi.exe - The FastCGI process exited unexpectedly

    59. -MODULE_SET_RESPONSE_ERROR_STATUS
    ModuleName FastCgiModule
    Notification 128
    HttpStatus 500
    HttpReason Internal Server Error
    HttpSubStatus 0
    ErrorCode 255
    ConfigExceptionInfo
    Notification
    EXECUTE_REQUEST_HANDLER
    ErrorCode The extended attributes are inconsistent. (0xff)

    60. -NOTIFY_MODULE_END
    ModuleName FastCgiModule
    Notification 128
    fIsPostNotificationEvent false
    NotificationStatus 2
    Notification EXECUTE_REQUEST_HANDLER
    NotificationStatus NOTIFICATION_FINISH_REQUEST
     
  10. OneUp5hroom

    OneUp5hroom New Member

    FOUND THE FIX! it ended up being a bad email! The email was from ebay and if any Kayako developers would like I have a copy of the email that is breaking things I can forward it over to you guys.
     

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