1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Email Attachaments UpperCase Extension Fetch Error

Discussion in 'Using Kayako Classic' started by icdev, Dec 2, 2017.

  1. icdev

    icdev Member

    Using 4.63 - preparing to upgrade, but have to upgrade server first, so have this issue with email attachments.
    If someone sends a pdf file with the extension capitalized Kayako will not fetch the attachement.
    eg: testfile.PDF

    We have to forward the file to a regular email account and it opens fine.

    Is there a patch to correct this issue I can install on my server ?


Share This Page