1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Email parser rules - unassign option?

Discussion in 'Using Kayako Classic' started by AndrewL2704, Jul 11, 2019.

  1. AndrewL2704

    AndrewL2704 Member

    Hi, we are using 4.69 and would like to setup an email post parser rule with several actions, one being to unassign a ticket however it does not appear to be an option, you can assign to someone or leave as is. Anyway we can try and achieve this please? I should mention this is for when a reply is received and merged with original, hence it may already be assigned. There are -- No change -- and -- Unassigned -- from the mass action box, so would be ideal if we could select these for the parser rule.
    Last edited: Jul 11, 2019

Share This Page