The helpdesk currently strips RFC 5965 content, this is detrimental to those that handle abuse reports via their helpdesk. http://tools.ietf.org/html/rfc5965
This request is because we receive abuse complaints like: This report is in Abuse Reporting Format ("ARF", see RFC5965). As specified by this IETF standard, the complete headers and text are included in the message/rfc822 section of this email. Feedback-Type: abuse User-Agent: USFamilyReporting Version: 0.1 This is an issue because kayako no longer has the ability to show you the entire email including headers, so we have to go dig through the parser logs to get the rest of the complaint. More and more I am feeling that while Kayako 3 was uglier, it was more functional, and that is sad because kayako 3 was broken in several ways as well.
I know this is not a full solution, but if you have a look at http://forge.kayako.com/screenshots/89/view on forge, you will see Gary has made some changes to allow the header from the Parser log to be displated on the ticket post.
Ah sorry, Because it only shows the standard headers and still omits the message RFC822 headers. The old show headers function showed the entire raw email as it was received.
Looks like someone did what I should have done, considered this a bug. http://dev.kayako.com/browse/SWIFT-2785
Find patch for RFC 5965 compliance (ARF Reports) at: http://dev.kayako.com/browse/SWIFT-...issuetabpanels:comment-tabpanel#comment-19383 Works fine per my testing.
