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[Error] BAD MD5 SUM

Discussion in 'Kayako Desktop' started by Rajeev Ranjan Sharma, May 23, 2015.

  1. Hello,

    I am getting error "BAD MD5 SUM"

    05/23/2015 18:52:42 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #1...
    05/23/2015 18:52:48 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #1...
    05/23/2015 18:52:51 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #2...
    05/23/2015 18:53:01 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #1...
    05/23/2015 18:53:08 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #1...
    05/23/2015 18:53:13 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #2...
    05/23/2015 18:53:19 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #1...
    05/23/2015 18:53:22 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #2...
    05/23/2015 18:53:25 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #3...
    05/23/2015 18:53:28 Unable to update data from server for account 'rajeev'; Error: 'Failed: Bad MD5 sum'. Retrying: #4...
    05/23/2015 18:53:32 Final attempt to update data from server for account 'rajeev' failed. Error: 'Failed: Bad MD5 sum'. Giving up!
    05/23/2015 18:53:32 Logout from 'rajeev' failed!
    Reason: Failed: Bad MD5 sum
    05/23/2015 18:56:22 Login to 'rajeev' failed!
    Reason: Failed: Bad MD5 sum



    I have referred this : http://forums.kayako.com/threads/kayako-desktop-unable-to-connect.34569/#_=_

    But i am unable to understand.

    Please suggest me a solution how to solve.
     
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    This means one of your translated files is not correct in some way ( from the previous thread you listed ), they are located within __swift\locale\<language>\livesupport.php

    Gary
     
  3. pankajkumar

    pankajkumar New Member

    Hi,
    We are not able to connect with desktop client.please see the error and let me know how to resolve.

    Login to 'Domain Admin' failed!
    Reason: Failed: Bad MD5 sum

    Thanks
     
  4. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    Please contact us at support.kayako.com and we will assist you.

    Gary
     

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