1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Error during new installation

Discussion in 'Installation and setup (Kayako Classic Download)' started by Ivan Petrov, Dec 13, 2017.

  1. Ivan Petrov

    Ivan Petrov Member

    Hello
    I want to install Fusion 4.78.1 on my server but have this errors

    Uncaught Exception
    Invalid SQL: SELECT * FROM swsettings WHERE section = 'core' AND `vkey` = 'version' (Table 'otdelpodderzki_department-support-ru.swsettings' doesn't exist) in ./__swift/library/Database/class.SWIFT_Database.php:963
    #0 File: ./__swift/library/Database/class.SWIFT_Database.php Line: 993 Function: SWIFT_Database->QueryLimit(SELECT * FROM swsettings WHERE section = 'core' AND `vkey` = 'version', integer 1, integer 0, integer 3)
    988 if (!$this->GetIsClassLoaded() || !$this->IsConnected())989 {990 return false;991 }992 993 $_queryResult = $this->QueryLimit($_query, 1, 0, $_id);994 if (!$_queryResult)995 {996 return false;997 }998
    #1 File: ./__swift/apps/core/setup/class.Controller_Diagnostics.php Line: 131 Function: SWIFT_Database->QueryFetch(SELECT * FROM swsettings WHERE section = 'core' AND `vkey` = 'version')
    126 * @author Varun Shoor127 * @return bool "true" on Success, "false" otherwise128 */129 protected function _GetVersion()130 {131 $_versionContainer = $this->Database->QueryFetch("SELECT * FROM ". TABLE_PREFIX ."settings WHERE section = 'core' AND `vkey` = 'version'");132 133 if (!isset($_versionContainer['data']) || empty($_versionContainer['data']))134 {135 $this->Setup->SetStatus(false);136
    #2 File: ./__swift/apps/core/setup/class.Controller_Diagnostics.php Line: 156 Function: Controller_Diagnostics->_GetVersion()
    151 $this->View->SetCurrentStep(1);152 $this->View->Header();153 154 $this->Setup->Message($this->Language->Get('stproduct'), SWIFT_PRODUCT);155 $this->Setup->Message($this->Language->Get('stversion'), SWIFT_VERSION);156 $this->Setup->Message($this->Language->Get('stcurrentversion'), $this->_GetVersion());157 $this->Setup->Message($this->Language->Get('stbuilddate'), SWIFT::Get('builddate'));158 $this->Setup->Message($this->Language->Get('stbuildtype'), SWIFT::Get('buildtype'));159 $this->Setup->Message($this->Language->Get('stsourcetype'), SWIFT::Get('sourcetype'));160 161 $this->Setup->Status($this->Language->Get('stverifyingconnection'), $this->Database->IsConnected(), $this->Database->FetchLastError());
    #3 File: ./__swift/apps/core/setup/class.Controller_Diagnostics.php Line: 98 Function: Controller_Diagnostics->_RunStep1()
    93 94 switch ($this->View->GetCurrentStep()) 95 { 96 // License Agreement 97 case 1: 98 $this->_RunStep1(); 99 break;100 101 // System Checks102 case 2:103 $this->_RunStep2();
    #4 File: Line: Function: Controller_Diagnostics->StepProcessor()
    #5 File: ./__swift/library/MVC/class.SWIFT_Controller.php Line: 371 Function: call_user_func_array(((object) Controller_Diagnostics, StepProcessor), )
    #6 File: ./__swift/library/App/class.SWIFT_App.php Line: 176 Function: SWIFT_Controller::Load((object) SWIFT_Interface, (object) SWIFT_App, (object) SWIFT_Router, FALSE)
    #7 File: ./__swift/library/class.SWIFT.php Line: 403 Function: SWIFT_App->ExecuteController((object) SWIFT_Router)
    #8 File: ./__swift/library/class.SWIFT.php Line: 507 Function: SWIFT->Initialize()
    #9 File: ./__swift/swift.php Line: 16 Function: SWIFT::GetInstance()
    #10 File: ./setup/index.php Line: 29 Function: require_once(./__swift/swift.php)

    Uncaught Exception
    Invalid SQL: SELECT * FROM swsettings WHERE section = 'core' AND `vkey` = 'version' (Table 'otdelpodderzki_department-support-ru.swsettings' doesn't exist) in ./__swift/library/Database/class.SWIFT_Database.php:963
    =================================================================================================================================

    #0 ./__swift/library/Database/class.SWIFT_Database.php(993): SWIFT_Database->QueryLimit('SELECT * FROM s...', 1, 0, 3)
    #1 ./__swift/apps/core/setup/class.Controller_Diagnostics.php(131): SWIFT_Database->QueryFetch('SELECT * FROM s...')
    #2 ./__swift/apps/core/setup/class.Controller_Diagnostics.php(156): Controller_Diagnostics->_GetVersion()
    #3 ./__swift/apps/core/setup/class.Controller_Diagnostics.php(98): Controller_Diagnostics->_RunStep1()
    #4 [internal function]: Controller_Diagnostics->StepProcessor()
    #5 ./__swift/library/MVC/class.SWIFT_Controller.php(371): call_user_func_array(Array, Array)
    #6 ./__swift/library/App/class.SWIFT_App.php(176): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_App),

    How can i resolve?
     
  2. Ivan Petrov

    Ivan Petrov Member

    I saw error_log. It has one error
    PHP Fatal error: require_once(): Failed opening required './__swift/config/config.php' (include_path='.:/opt/alt/php56/usr/share/pear:/opt/alt/php56/usr/share/php') in /home/otdelpodderzki/public_html/department-support-ru/__swift/library/class.SWIFT.php on line 220
    What is wrong?
     
  3. supportskins

    supportskins Kayako Guru

    Replied on the other thread that you created.
     

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