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Error when creating or replying to ticket

Discussion in 'Kayako 3 Forums' started by Jon Hacking, May 17, 2012.

  1. Jon Hacking

    Jon Hacking New Member

    We are getting the below error whenever a staff user or regular user creates or replies to tickets. The ticket is still created/edited but the error is a bit disconcerting.
    can someone tell me what this is?

    [User Error]: #0 /var/www/html/excelinbusiness.kayako.com/__swift/library/SearchEngine/class.SWIFT_SearchEngine.php(144): SWIFT_Database->AutoExecute('swsearchindex', Array, 'INSERT')
    #1 /var/www/html/excelinbusiness.kayako.com/__swift/library/SearchEngine/class.SWIFT_SearchEngine.php(78): SWIFT_SearchEngine->MySQLInsert('596', '1120', 1, 'Our IT is provi...')
    #2 /var/www/html/excelinbusiness.kayako.com/__modules/tickets/library/Ticket/class.SWIFT_TicketPost.php(578): SWIFT_SearchEngine->Insert('596', '1120', 1, 'Our IT is provi...')
    #3 /var/www/html/excelinbusiness.kayako.com/__modules/tickets/library/Ticket/class.SWIFT_Ticket.php(579): SWIFT_TicketPost::Create(Object(SWIFT_Ticket), 'Mark Calderbank', 'mark.calderbank...', 'Our IT is provi...', 2, 69, 1, 'Unable to acces...', '', false, false, false, 1337251904)
    #4 /var/www/html/excelinbusiness.kayako.com/__modules/tickets/client/class.Controller_Submit.php(459): SWIFT_Ticket::Create('Unable to acces...', 'Mark Calderbank', 'mark.calderbank...', 'Our IT is provi...', 15, '1', 6, '1', '69', 0, 1, 2, 1, '', 0, true)
    #5 [internal function]: Controller_Submit->Confirmation()
    #6 /var/www/html/excelinbusiness.kayako.com/__swift/library/MVC/class.SWIFT_Controller.php(335): call_user_func_array(Array, Array)
    #7 /var/www/html/excelinbusiness.kayako.com/__swift/library/Module/class.SWIFT_Module.php(164): SWIFT_Controller::Load(Object(SWIFT_Interface), Object(SWIFT_Module), Object(SWIFT_Router), false)
    #8 /var/www/html/excelinbusiness.kayako.com/__swift/library/class.SWIFT.php(765): SWIFT_Module->ExecuteController(Object(SWIFT_Router))
    #9 /var/www/html/excelinbusiness.kayako.com/__swift/library/class.SWIFT.php(919): SWIFT->Initialize()
    #10 /var/www/html/excelinbusiness.kayako.com/__swift/swift.php(154): SWIFT::GetInstance()
    #11 /var/www/html/excelinbusiness.kayako.com/index.php(28): require_once('/var/www/html/e...')
    #12 {main}
    AutoExecute Query: AutoExecute Query: INSERT swsearchindex (array (
    'objid' => 596,
    'subobjid' => 1120,
    'type' => 1,
    'ft' => 'Message Body' ))145:Table './db_5744751/swsearchindex' is marked as crashed and should be repaired (library/class.SWIFT.php:768)
  2. Drew Keller

    Drew Keller Just one person in a world of millions.


    Are you on a hosted solution?

    Either way I suggest you raise a support Ticket with Kayako via my.kayako.com so that they can investigate and resolve.

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