We recently converted from Support Suite to Resolve. We were seeing intermittent errors in the ErrorLog as shown below. The issue turned out to be caused by a trailing "blank" at the end of the existing user's email address in the swticketemails table. If you are seeing the error below, you may want to check for any blanks as well. I just wanted to get that out there in case anyone else sees this issue too. AutoExecute Query: INSERT swticketemails (array ( 'email' => 'email@example.com', ))1062: Duplicate entry 'firstname.lastname@example.org' for key 'ticketemails1'