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Exception in istallation for Kayako Fusion

Discussion in 'Installation and setup (Kayako Classic Download)' started by AlexisZapata, Feb 1, 2018.

  1. AlexisZapata

    AlexisZapata New Member

    Hi !

    I have a problem with Fusion Installation.. throw a exception in the process of installation.

    A picture is worth a thousand words ( Attached ) ...

    Regards !
     

    Attached Files:

  2. supportskins

    supportskins Kayako Guru

    Change your server mysql_mode to mysql_mode = ''
     
  3. AlexisZapata

    AlexisZapata New Member

    Excellent thanks !!
    Add this parameter in /etc/mysql/my.cnf and it works !!
     
  4. AlexisZapata

    AlexisZapata New Member

    New problem :(

    After installation, I go to /support/admin/index.php and throw this exception (Attached)
     

    Attached Files:

  5. supportskins

    supportskins Kayako Guru

    Make sure you have uploaded the files correctly. The error suggests the loginform template file is not found. Reupload the files and re-run the installation script.
     

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