Hi everyone, We have been incredibly busy with V4 the last few months and we wanted to share with you a sneak peek of our first paid module for V4: Export2Excel. This module will work similar to Export to Excel for V3 but it will include new features thanks to V4's improved architecture and the feedback sent by our clients. This version will be paid and we are still working on pricing, we will also provide a trial so you can play with it before purchasing. Included Features: - Export to Excel a single ticket with all the custom fields, notes and billing info* (NEW). - Export all tickets from the selected ticket view or branch from the ticket tree. - (NEW) Export to Excel the reports created with V4's new reporting engine*. - (NEW) No programming or coding expertise required to install, you can start exporting in 2 simple steps. - (NEW) Export2Excel will be a completely separate module, this means you don't have to reinstall the module if you upgrade Kayako. We expect this will save you time and worries. Upcoming: - (NEW) Export2Excel for hosted version. - (NEW) Installation and user's guide video. The Export2Excel module will be available next week to a limited audience for beta testing. If you are interested in participating please send us an email to info[at]dewak.com with the subject "Export2Excel beta" and we will get back to you next week with instructions. We expect participants to send us their feedback so they can receive a free Export2Excel license once the beta stage is over. And now some screen shots!: With V4's improved architecture you only need to upload and click install to start exporting your tickets: A new tab called Export to Excel allow you to export a single ticket: Once you open the tab you can click the Export Ticket button to export: Single ticket export. (Our module is compatible with MS Excel, OpenOffice Calc and Excel for Mac) Exp2Excel is a complete separate module on the Staff CP. You can export a specific ticket view or a branch of the ticket tree: Ticket list export: You can export any report created with V4's new reporting engine: Custom reports export: Interested? Throws us a line and once the product is out we will contact you.