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Feedback: Clickable Mask IDs in reports

Discussion in 'Kayako reports (Kayako Classic)' started by Michael Starrett, May 31, 2012.

  1. Michael Starrett

    Michael Starrett New Member

    Hi Folks,

    I've had a little feedback from one of users who absolutely loves Kayako and the new reporting feature. They have suggested that making the mask IDs/tickets clickable with in reports might be a nice touch. This might be more of a personal like but I thought I would feed it back as the Kayako Team seam receptive to feedback.

    Regards and thanks for a great evolving product!
  2. Drew Keller

    Drew Keller Just one person in a world of millions.

    I agree geberal drill down functionality, weather that be to a specific ticket detail or all tickets that make up a total average etc.
  3. jcorreia

    jcorreia Established Member

    I would like this also. If the concat function was available this could be easily done.
  4. Uriel

    Uriel Member

    Was this resolved?
    Can we make the tickets clickable with link to the ticket in staff under the reports?
  5. Drew Keller

    Drew Keller Just one person in a world of millions.

    As of 4.62 ticket ID's, Mask ID, Cat ID & Message ID are all click able links. SO you will just need to update your help desk to get the changes.

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