1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

First time fix or resolution

Discussion in 'Kayako reports (Kayako Classic)' started by russell.jones, Oct 26, 2016.

  1. russell.jones

    russell.jones New Member

    Hi All,

    please can you tell me if anyone is measuring first time fix or first time resolution.
    we have a customer that would like us to produce these figures for them and currently it is taking a lot of time.
    im sure there must be a way Kayako can do this and report on it for us?

    does anyone have any experience doing this?

    thanks

    Russ
     

Share This Page