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First time fix or resolution

Discussion in 'Kayako reports (Kayako Classic)' started by russell.jones, Oct 26, 2016.

  1. russell.jones

    russell.jones New Member

    Hi All,

    please can you tell me if anyone is measuring first time fix or first time resolution.
    we have a customer that would like us to produce these figures for them and currently it is taking a lot of time.
    im sure there must be a way Kayako can do this and report on it for us?

    does anyone have any experience doing this?



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