1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

GeoIP location accuracy

Discussion in 'Kayako Desktop' started by masterctrl1, Jan 11, 2012.

  1. masterctrl1

    masterctrl1 Kayako Guru

    Where does the visitor location reported in KD originate from?
    I have noticed the city name referenced is often different than what is expected or what other site monitoring services report.
    Haverhill, MA instead of Boston, MA.
    Guerneville, CA instead of Windsor, CA.
    I have also checked some KD listing against the city name reported on this site: http://whatismyipaddress.com/ip
    They are often not the same. Is there a way to improve the accuracy?
  2. MarkIngles

    MarkIngles Established Member

    I'm pretty sure it's from the Max Mind GeoIP Database. Maxmind.com
  3. masterctrl1

    masterctrl1 Kayako Guru

    Okay, then Maxmind may not be the best source for this info since I don't think the city name identified is correct much of the time. It's close by, but differs from visitor's city when compared to their account information on file.
    In one of the examples, Haverhill MA (reported) is 35 miles from Boston (actual). How can it be that far off?
    Is GeoIP just a guestimate?
  4. MarkIngles

    MarkIngles Established Member

    It's always going to be dependent upon the ISPs giving/selling their internal network data along with self-reported info.
    Nobody is perfect. If I had to guess, Google probably has the best database since they have so many data collection points to match to an IP address range.
  5. simond

    simond Established Member

    The GeoIP installed with Kayako is the lite version, not the full version - unless you've purchased it.
  6. masterctrl1

    masterctrl1 Kayako Guru

    You mean the lite version is deliberately limited in accuracy?
    If you are Kayako hosted, how would you license the full version?
  7. supp2

    supp2 Member

    please tell me Why visitors no country, region, city information on my desktop application
    Need to set it? AdminPC-> GeoIP has been updated Success
    look the picture

    Attached Files:

    • chat.JPG
      File size:
      114.8 KB
  8. supp2

    supp2 Member

    Is not purchased? livechat application does not show up tourist areas

Share This Page