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HELP! - Custom Tweaks not working for v4.75 of download

Discussion in 'Installation and setup (Kayako Classic Download)' started by Chris Plapp, Oct 21, 2016.

  1. Chris Plapp

    Chris Plapp Reputed Member

    I upgraded to version 4.75 of download and just tried to install the latest version of Custom Tweaks and it says it does not work with v4.75, only 4.73.

    All of my sites are now broken!
     
  2. Chris Plapp

    Chris Plapp Reputed Member

    I changed the version within CT and was able to install it, but the Most Popular and Recently added sections on the homeindex template are throwing errors now:

    Notice
    Undefined index: mostpopular (C:/Apache24/htdocs/Kayako_Live4/__swift/cache/a1dc93ae5a66a0840f523c045670c3bc.php:137)
     
  3. Chris Plapp

    Chris Plapp Reputed Member

    Update - I found the missing hooks file for the KB stuff Gary and that now works.

    The only remaining problem is that none of the HTML editing in ticket replies seems to work properly. In the help desk, if you bold or up the font, it looks like this inside Kayako:

    Testing reply _WITH HTML_ again

    When I get the email in Outlook, it is like this:

    Testing reply <span style="font-size: 18pt;"><em><strong>with HTML</strong></em></span> again<br><div></div>
     
  4. Gary McGrath

    Gary McGrath Staff Member

    you should not need the newer versions of CT ( those added the wysiwyg editor ), you just need the one which added KB stuff to the home index, which is from the other thread on here, let me see if I can find it

    edit: I see you found it!

    RE the HTML thing, make sure you have all your settings to HTML, it sounds like the editor is enabled, but your email queue settings are not set for HTML

    Gary
     
  5. Chris Plapp

    Chris Plapp Reputed Member

    I was previously using 2.96, but it wouldn't let me install that version either, so I went looking for a newer one.
     
  6. Chris Plapp

    Chris Plapp Reputed Member

    Bingo - HTML and TinyMCE was disabled.

    Thanks again Gary.
     
  7. Gary McGrath

    Gary McGrath Staff Member

    np, glad you got it all working :D

    Gary
     
  8. Chris Plapp

    Chris Plapp Reputed Member

    I don't know if this is custom tweaks - or base Kayako, but the Font Color and background color selectors are not working in the KB article editor now.
     

    Attached Files:

  9. Chris Plapp

    Chris Plapp Reputed Member

    It also seems like using the ENTER key between lines of text within the KB is no longer working at all. Every paragraph now runs together even though I see the P tags.
     
  10. Chris Plapp

    Chris Plapp Reputed Member

    It is stripping out the NBSP whenever you save an article
     
  11. Gary McGrath

    Gary McGrath Staff Member

    Have you tried clearing your cache? it sounds like there is a TinyMCE conflict.

    Gary
     
  12. Chris Plapp

    Chris Plapp Reputed Member

    It seems to be working now. I realized I forgot to restore a hook you have me for custom tweaks as well.
     
  13. Chris Plapp

    Chris Plapp Reputed Member

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