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Help Tickets are duplicate Signature

Discussion in 'Using Kayako Classic' started by sby, Sep 19, 2018.

  1. sby

    sby Established Member


    When i create a new ticket i see in my staff part the signature one time under a ticket.
    When i receive the mail i have 2 times the signature under the messages where can i change this.
  2. sby

    sby Established Member

    When i give a reply on the ticket the signature is seeing one times.
    Where can i change it in a template for create a new ticket


    Dit iseen testkomtde mailaan.
    Best regards, blablabla Chief Executive Officer Company. Tel: +31(0)20 0000000
    Best regards,

    Chief Executive Officer

    Tel: +31(0)20 0000000

    Ticket Details
    Ticket ID: GNJ-899-70075
    Department: Support
    Type: Generic

  3. Gurpreet Singh

    Gurpreet Singh Staff Member

    Hi there,

    We have been reported an issue in our latest build where if a ticket is created from the agent area, Kayako send the duplicate signatures.

    I have escalated the reported issue as a bug to our product engineering team. They will review it and fix in the future updates of Kayako.

    As a workaround, you can create a new ticket from the staff panel using 'As a user' option and the ticket will be created on the user's behalf. They will receive the autoresponder email along with the ticket summary content. It will not include the duplicate signatures.

    Please give it a try and let me know how it goes.

    Kind regards,

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