Help using PHP-API

Discussion in 'Developing, APIs and extending' started by philfry, Aug 15, 2012.

  1. philfry New Member

    I'm trying to use the PHP API and have enabled the API on Resolve. I get this error when trying to use the API:

    Fatal error: Uncaught exception 'kyException' with message 'CURL error: Connection time-out (28)' in /Users/aj/hg/dashboard/inc/kyRESTClient.php:191 Stack trace: #0 /Users/aj/hg/dashboard/inc/kyRESTClient.php(219): kyRESTClient->processRequest('/Tickets/Ticket...', 'GET', Array) #1 /Users/aj/hg/dashboard/inc/kyObjectBase.php(196): kyRESTClient->get('/Tickets/Ticket...', Array) #2 /Users/aj/hg/dashboard/application/models/ticketlist_model.php(11): kyObjectBase::getAll() #3 /Users/aj/hg/dashboard/application/controllers/ticketlist.php(9): ticketlist_model->ticketlist() #4 [internal function]: ticketlist->index() #5 /Users/aj/hg/dashboard/system/core/CodeIgniter.php(359): call_user_func_array(Array, Array) #6 /Users/aj/hg/dashboard/index.php(202): require_once('/Users/aj/hg/da...') #7 {main} thrown in /Users/aj/hg/dashboard/inc/kyRESTClient.php on line 191

    Has anyone seen an error like this when trying to use the API?

    Thanks!
    philfry, Aug 15, 2012
    #1

  2. Tomasz Sawicki Established Member

    Well, obviously the Library can't connect to your Kayako server. Check the API URL you provided at Library initialization.
    Tomasz Sawicki, Aug 28, 2012
    #2

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