How do I add CCs to threads in the new Kayako?

Discussion in 'Using the new Kayako' started by binki, Feb 21, 2018.

  1. binki

    binki New Member

    Hi,

    I cannot figure out in the new Kayako GUI where to add CCs. It looks like I can only add CCs for individual messages and not add them to the ticket. How do I do this? A customer also wanted to be able to create a ticket with CCs and found that they were unable to do so, where are the instructions for customers to do this?

    Thanks.
     

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