1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

How to execute quick search from tablet?

Discussion in 'Using Kayako Classic' started by David H, Feb 3, 2012.

  1. David H

    David H Established Member

    Hi all, I'm wondering if anyone with an Android-based tablet knows a trick to get a quick search to execute? i.e. something in the Search -> Quick Search or Ticket ID Lookup or Author boxes from the navigation bar. I use the full version of the helpdesk from my Samsung tablet and in both the built-in android browser or Opera for tablets, there is no way I can see to send the equivalent of an enter key press to those boxes like you'd do on a regular computer. Even the enter key on my bluetooth keyboard has no effect. So on a tablet, to search I have to go into advanced search, drop down, etc.
  2. masterctrl1

    masterctrl1 Kayako Guru

    Doesn't the new Unified Search do what you need? (no Enter action required)

Share This Page