How to execute quick search from tablet?

Discussion in 'Using your helpdesk' started by David H, Feb 3, 2012.

  1. David H

    David H Established Member

    Hi all, I'm wondering if anyone with an Android-based tablet knows a trick to get a quick search to execute? i.e. something in the Search -> Quick Search or Ticket ID Lookup or Author boxes from the navigation bar. I use the full version of the helpdesk from my Samsung tablet and in both the built-in android browser or Opera for tablets, there is no way I can see to send the equivalent of an enter key press to those boxes like you'd do on a regular computer. Even the enter key on my bluetooth keyboard has no effect. So on a tablet, to search I have to go into advanced search, drop down, etc.
     
  2. masterctrl1

    masterctrl1 Kayako Guru

    Doesn't the new Unified Search do what you need? (no Enter action required)
     

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