Hi masters, We use official python SDK(https://github.com/kayako/python-api-library) to post ticket for users. It works perfectly. However, when staff try to reply the ticket, it creates error. Nevertheless, the email was sent. Router: http://hema.helpserve.com/staff/Tickets/Ticket/ReplySubmit/29333/inbox/14/4/-1/0 Undefined index: (./__apps/tickets/models/Ticket/class.SWIFT_TicketPost.php:1514) What we found, if staff edit the ticket and save without change anything. The error will go away. This make me believe there are some fields we won't populate in the right way. Can we have more friendly error message tell what is really happen?