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How to insert template from TinyMCE to Reply

Discussion in 'Using Kayako Classic' started by AkeHayc, Dec 12, 2017.

  1. AkeHayc

    AkeHayc New Member


    We used OTRS before, and there was a possibility of an answer on the chosen template. I found this possibility in TinyMCE, but I still do not understand how to do it. I would like to make a ready-made response to the client on a ready-made template.

    If I select the menu to insert a template, I get an error:
    message "No template defined"

    Attached Files:

  2. AkeHayc

    AkeHayc New Member

    Another way - how I can add list menu in ticket view window for choose answer template.

    I think I need to create a custom field and associate it with the response box. I have not yet found how to do this.
  3. AkeHayc

    AkeHayc New Member

    I read FAQ, and find the answer for my question - User Macros Luk!

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