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How to limit result of results return searching on Organisation search using API

Discussion in 'Developing, APIs and extending' started by B3rt, Feb 28, 2020.

  1. B3rt

    B3rt New Member


    I do a API request using:
    $data['userorganization'] = '1';
    $data['query'] = '$organisationId;

    'Tickets/TicketSearch', $data

    I get all the tickets back of this organisation so this works,

    Some of my organisations have over 1000 tickets which results in 500 error of to much data..

    Is there a way to limit the returned results?

    If i limit it the search in the settings to 500 i get 500 back but i do not get the last 500 but the first 500..

    So how do i get all tickets of 1 organisation ID with a limit and the last answered thicket first.

    If this is not possible using the API can i edit the php code of kayako somewhere so i set it there?
    Whic file and/or function do i need to edit (i could not find it)

  2. bear

    bear Kayako Guru

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