1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

How to prevent users from being reply to someone else's ticket?

Discussion in 'Using Kayako Classic' started by Aquaria, Jun 2, 2017.

  1. Aquaria

    Aquaria Member

    We have 2 clients.

    Client A and Client B.

    When Client A creates a ticket it, which is assigned as #5 and then Client B creates a ticket which is #6.

    They are not CC'd each other nor relations. But, fact is, when Client B sends an email and change email subject as RE: #5 (his actually 6.), He can reply to client A's ticket.

    Basically, everyone can reply everyone's ticket.

    Why?

    How do I prevent this? Each ticket is belongs to assigned email addresses so it shoukd reject unassigned email addresses.

    I have already selected Show third-party ticket replies to No.
     
  2. Aquaria

    Aquaria Member

    Ok. This is an expected behavior.

    No issues.
     

Share This Page