How do you set up an e-mail notification for a manager when new tickets are created in a queue. Thanks!
When you say managers, do you mean department managers (so staff) or do you mean organization managers (so customers)? If department managers you can use staff cp > notifications and set up a notification for new ticket for department x and send to person x or team y If you mean customers then there is no process that I know of
Thank you for your response, your suggestion helped me create the notification. I set up a rule "Data Integration Support New Ticket." When the Event = New ticket for the Department Data Integration Support, an e-mail will be sent to a specific user. Kayako>Admin CP>Staff CP>Notifications>New Rule>Event=New ticket and Department=Department Data Integration Support>EMAIL - specifed user.
