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How to set up e-mail notifications for a user when tickets are created

Discussion in 'Technical chat' started by wayne.wagener, Jul 17, 2012.

  1. wayne.wagener

    wayne.wagener New Member

    How do you set up an e-mail notification for a manager when new tickets are created in a queue.
  2. Drew Keller

    Drew Keller Just one person in a world of millions.

    When you say managers, do you mean department managers (so staff) or do you mean organization managers (so customers)?

    If department managers you can use staff cp > notifications and set up a notification for new ticket for department x and send to person x or team y

    If you mean customers then there is no process that I know of
  3. wayne.wagener

    wayne.wagener New Member

    Thank you for your response, your suggestion helped me create the notification.

    I set up a rule "Data Integration Support New Ticket." When the Event = New ticket for the Department Data Integration Support, an e-mail will be sent to a specific user.
    Kayako>Admin CP>Staff CP>Notifications>New Rule>Event=New ticket and Department=Department Data Integration Support>EMAIL - specifed user.

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