Each time we close a ticket an email is despatched inviting the sender to rate our service. But I cannot work out how to stop this from happening. Anyone know how?
Admin CP -> Tickets (In the left hand menu) -> Statuses -> Select a status -> Options Tab -> Trigger Survey Email (Set to no)
This email for the survey is sent out immediately when the ticket is closed. Is there any way to choose a period of time to send out the survey invite, maybe a day or 2 after the ticket is closed?
Is there a way to disable this on a per-user or per-organization basis? I *definitely* like the feature but have some clients that would be bothered by it. It would be nice to be able to disable it on a per-user or per-organization basis.
is there a hook to stop the survey email sending? I have some tickets don't need to send the survey email when it change to resolved status.
Hi there Paul, I think the only way you will be able to do this currently will be having "two" closed statuses, one which triggers a survey, and one which does not, and then simply select the closed status when closing a ticket as appropriate Gary
Cheers Gary, just in the last few days we'd arrived at a similar conclusion ourselves after doing some more thinking on this issue.
