How to use C# KayakoRestApi - CreateTicket ?

I downloaded the KayakoRestApi.dll, but dont know how to start using it.

Does anyone have sample c# code on how to use the "CreateTicket" methods?

There are some C# examples here but they do not work
http://wiki.kayako.com/display/DEV/Csharp .NET API Library

kayako technical support, does not know how to use it either at least provide a working example?

Here is a little sample VS2010 program that creates a ticket. It may help you get started.
To get it working, you need to use your API_KEY, SECRET_KEY and API_URL.

In VS2010, add a reference to KayakoRestApi.dll. I put it in the .\bin\Debug folder with the program executable.
Also, I had to change the default target framework in the project properties to .NET Framework 4, NOT: .NET Framework 4 Client Profile.

Hope it works for you.

Hi Robert,

Thanks for the sample code,

by the way what is this for...

Does a ticket always need to be assigned to a staff? cant it be unassigned?

What is staffuser?

private static StaffUser registerStaffUser(string staffUsername)


Does this method create a "staff" user or a regular user?

private static void Create_Ticket_AutoUser(StaffUser staff)

Does this method create a ticket for staff or a regular user?

All sorted

would you know how to use "UserSearch"?

http://wiki.kayako.com/display/DEV/REST - UserSearch

We need to assign each ticket to a "staff user" - so I was just looking up the staff. It's optional when creating a ticket.

My example created a regular user, in addition to the ticket, and assigned the ticket to a staff user.

Looking up a user can work the same way:

Code:

        private static User FindUser(string username)
        {
            // GetUsers takes a Filter ID as an argument, but I haven't figured out how to define a filter yet.
            // GetUsers also lets you specify the maximum number of records to retrieve.
            foreach (User user in client.Users.GetUsers())
            {
                if (user.FullName.CompareTo(userName) == 0)
                {
                    Console.WriteLine("User {0}, {1} found.", user.Id, user.FullName);
                    return user;
                }
            }
 
            return null;
        }
 

Hold on a minute, isn't there a API for userSearch? http://wiki.kayako.com/display/DEV/REST - UserSearch?

Although I cant find the UserSearch in the .NET SDK?

Would you know how to get a list of tickets? http://wiki.kayako.com/display/DEV/...id$/$ticketstatusid$/$ownerstaffid$/$userid$/

Haven't gone there yet.

Did you figure out how to use get ticket list?

Hi there,

I am trying to get my first ticket created by the C# SDK. However, every time I try to create it this is the resulting error:

Anyone dealt with the same issue?
Also tried Robert's .cs file, similair to my own test, but still the same error.
Any help would by appreciated...

Cheers!

@bergsj: could you post your C# codes?

Yes, here you go...

Seems that the code is working, I'm trying to create user 'cs' which already exists in the system and I got this message. I can't create more users because there is no license left

Cuong,

Not sure what you mean. In my code I am trying to create a ticket, not a user.

what is your args[] when you run the Main function? The app just quit because args is null.

I test again and it works. The new ticket gets created, no problem. My command line args is: newticket 7

What could be the reason for my exception. See screenshot...