Where do you view time stamps for tickets and chat sessions? I see date and time elapsed as related to SLA for tickets and duration time for a chat session, but where are the time stamps? We need to know what time a ticket was first created and the start/end times for a chat session (or at least the start time). We need this information displayed onscreen while viewing a ticket or chat session, not extracted in a report. This information is obviously being stored. How can it be exposed? Example: 27 April 2012 10:32 Can Date entries be changed to Date/Time in selected forms? Codewise, how about adding mouseover to display date/time whenever you hover over a date entry? BTW: I know you can enable "show timestamps" in chat sessions, but that is not a viable solution. This information should be visible by default in Staff CP views for both chats and tickets.