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HTML at end of Ticket notification emails.

Discussion in 'Technical chat' started by Donald Merriman, Oct 13, 2016.

  1. This issue just popped up. We are getting HTML at the end of new ticket notifications - Example below:

    Staff (Owner): *Nova IT* (was: - NA -)


    USDA
    ----

    Ticket ID: OWC-557-61947

    URL: <Removed for security>

    Name: <Removed for security>

    Email address: <Removed for security>

    Creator: User

    Department: IT Helpdesk

    Staff (Owner): *Nova IT*

    Type: Issue

    Status: Open

    Priority: Normal

    SLA: IT HelpDesk SLA

    Template group: MIS

    Created: 12 October 2016 04:46 PM

    Updated: 12 October 2016 04:46 PM

    Reply due: 13 October 2016 09:46 AM (17h 0m 2s)

    Resolution due: 14 October 2016 02:46 PM (1d 22h 0m)




    <html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:eek:="urn:schemas-microsoft-com:eek:ffice:eek:ffice" xmlns:w="urn:schemas-microsoft-com:eek:ffice:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
    <meta name="Generator" content="Microsoft Word 14 (filtered medium)">
    <!--[if !mso]>
    <style>
    v\:* { behavior:url(#default#VML); }
    o\:* { behavior:url(#default#VML); }
    w\:* { behavior:url(#default#VML); }
    .shape { behavior:url(#default#VML); }


    </style>
    <![endif]-->
    <style>
    p.MsoNormal, li.MsoNormal, div.MsoNormal { margin:0in; margin-bottom:.0001pt; font-size:11.0pt; font-family:"Calibri","sans-serif"; }
    span.MsoHyperlink { mso-style-priority:99; color:blue; text-decoration:underline; }
    span.MsoHyperlinkFollowed { mso-style-priority:99; color:purple; text-decoration:underline; }
    p.MsoAcetate, li.MsoAcetate, div.MsoAcetate { mso-style-priority:99; mso-style-link:"Balloon Text Char"; margin:0in; margin-bottom:.0001pt; font-size:8.0pt; font-family:"Tahoma","sans-serif"; }
    span.EmailStyle17 { mso-style-type:personal-compose; font-family:"Candara","sans-serif"; color:windowtext; }
    span.BalloonTextChar { mso-style-name:"Balloon Text Char"; mso-style-priority:99; mso-style-link:"Balloon Text"; font-family:"Tahoma","sans-serif"; }
    .MsoChpDefault { mso-style-type:export-only; font-family:"Calibri","sans-serif"; }
    @page WordSection1 { size:8.5in 11.0in; margin:1.0in 1.0in 1.0in 1.0in; }
    div.WordSection1 { page:WordSection1; }


    </style>
    <!--[if gte mso 9]><xml>
    <o:shapedefaults v:ext="edit" spidmax="1026" />
    </xml><![endif]--><!--[if gte mso 9]><xml>
    <o:shapelayout v:ext="edit">
    <o:idmap v:ext="edit" data="1" />
    </o:shapelayout></xml><![endif]-->
    </head>
    <body lang="EN-US" link="blue" vlink="purple">
    <div class="WordSection1">
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;">I have set up a new USDA account<o:p></o:p></span></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;">My username is lindsey.vance<o:p></o:p></span></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;">Phone is 480.614.6433<o:p></o:p></span></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;">Fax is 480.389.2569<o:p></o:p></span></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;">Please activate me.<o:p></o:p></span></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
    <p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#403152">**Please note, conditions are reviewed in the order that they are received. If you fax conditions, please also e-mail or call to let me know that you&#8217;ve
    faxed conditions.&nbsp; I am not notified when new faxes are received and this way I can login to our secure fax server to retrieve your documents.****<o:p></o:p></span></b></p>
    <p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#365F91"><o:p>&nbsp;</o:p></span></b></p>
    <p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#365F91">Lindsey J. Vance<o:p></o:p></span></b></p>
    <p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#365F91">Loan Processor<o:p></o:p></span></b></p>
    <p class="MsoNormal"><span style="color:#1F497D"><img width="601" height="102" id="Picture_x0020_1" src="cid:image001.png@01D224A8.26B22340" alt="cid:image002.png@01D1CC78.142D7400"></span><b><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#365F91"><o:p></o:p></span></b></p>
    <p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#1F497D">Direct 480.614.6433<o:p></o:p></span></b></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#1F497D">Office 480.614.6682<o:p></o:p></span></p>
    <p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;;color:#1F497D">Fax 480.389.2569<o:p></o:p></span></b></p>
    <p class="MsoNormal"><span style="font-size:12.0pt;font-family:&quot;Candara&quot;,&quot;sans-serif&quot;"><o:p>&nbsp;</o:p></span></p>
    <p class="MsoNormal"><o:p>&nbsp;</o:p></p>
    </div>
    </body>
    </html>


    All our templates are up to date - can't for the life of me figure out where the HTML is being appended from.
     

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