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html tags won't show - Convert to HTML entities

Discussion in 'Style and design' started by Jufoo, Mar 2, 2016.

  1. Jufoo

    Jufoo New Member

    Fusion 4.72.2 ,

    Why doesn't this work?

    In a ticket reply I write for example <param>info comes here</param> and I want client to read this code

    Send HTML emails = yes
    HTML handling (on the web and in email notifications) = Convert to HTML entities
    HTML handling (for staff replies)= Convert to HTML entities
    Allow some HTML tags = Yes
    Allowed HTML tags = param,hr,address,div,h1,h2,h3,h4,h5,h6,p,blockquote,pre,a,area,br,bdo,font,img,map,span,table,th,tr,td,caption,thead,tbody,tfoot,dl,dd,dt,li,ol,ul,strong,em,b,big,i,ins,u,del,s,abbr,acronym,cite,dfn,em,kbd,code,samp,strong,var
  2. Sukhpreet Kaur

    Sukhpreet Kaur Staff Member


    Ohh! Seems you are having trouble because of the issue which has been marked as a bug: SWIFT-4190 :(

    However, we can help you on this and can patch your desk. You can submit a support ticket and we will update you with the patch to fix this issue. Sorry for the trouble it might have caused you.

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