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Hyperlink in Kayako Report

Discussion in 'Technical chat' started by Seán Lyons, Oct 11, 2016.

  1. Seán Lyons

    Seán Lyons New Member


    I have a weekly scheduled to be sent to a customer each week. The hyperlinks on the ticket IDs in this report redirect the customer to the staff site as opposed to the user site. Is there any way to fix this?


  2. Phil R

    Phil R Established Member

    Not without major edits to .../__apps/reports/library/Report/class.SWIFT_ReportBase.php

    Functions Field_WriteTicketMaskID & Field_WriteTicketID

    I bases all URLs on SWIFT::Get('basename'), which is to staff. The exception is this may also be cron, console, admin or API interfaces, but they are specifically re-written to staff.

    This library is never called under the context of a customer, so will never be anything other than staff.

    This function is also not able to detect other useful data, such as the report name (which you could use to detect if staff or client interfaces should be linked), which means you will end up with ALL urls pointing to client rather than staff.

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