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imap connection broken

Discussion in 'Technical chat' started by Remi Ketoma, Oct 24, 2016.

  1. Remi Ketoma

    Remi Ketoma New Member

    Hello there..wondering if anyone could assist me.

    One of our mail servers was taken offline. That server was presviously set as the imap server on kayako. After this change, the helpdesk can't fetch mail from exchange.
    whenever i click on verify connection for the email queue, i get the error:
    [Closed] imap connection broken (server response).

    They exchange guys keep telling me that there is no issue on the mail server side and that i should check kayako however, i can't find anywhere else where i should input settings to refer to the new mail server with it's imap settings.

    Would appreciate any pointers to get this working again.
     

    Attached Files:

  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    That error suggests to me that your Kayako IMAP setup is configured with settings which don't match your new IMAP settings on your mail server. e.g. encryption types, or port numbers etc..

    Can you verify from your server admin what the needed IMAP settings are, and then show us ( or DM me ) what settings you have added to Kayako for it

    Gary
     

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