1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

In Progress - waiting on customer

Discussion in 'Using Kayako Classic' started by Mirdi, May 9, 2017.

  1. Mirdi

    Mirdi New Member

    Where is stated when the tickets get this status?
    What happens to the cases which are in this status if I remove this status?

    We have a problem with In progress - waiting on customer/waiting on staff status. As there is often several people replying to the case and the status is not corresponding to the reality. So we would like to get rid of these and maybe have only assigned or assigned/in progress case statuses.

    But the question remains, how does Kayako know when have this status (where is is set in admin portal) and what happens to cases in case I delete the status.


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