1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Infomation Kayako

Discussion in 'Using Kayako Classic' started by bedocoman, Aug 29, 2017.

  1. bedocoman

    bedocoman New Member

    When errors occur with checking a mail queue, or there is a processing error with a specific message, Kayako logs this information to the parser logs.

    When admins log into the admin CP, they get a warning about these errors, but what happens if you don't log into the admin CP very often? if could be day(s) before you notice a critical error with your helpdesk processing emails.

    This module is the answer to the above, whenever a mail parser failure is detected, an alert email is sent to all administrator level staff informing them of the error.

    This means if your mail parser fails to access your mailbox due something as simple as the password being wrong, or there is a huge email in the mailbox blocking download of other emails, all your admins will be alerted to the issue so it can be resolved asap

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