1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Installation problems

Discussion in 'Using Kayako Classic' started by brianm, Aug 9, 2010.

  1. brianm

    brianm New Member

    Hello everyone, I'm having problems with the installation. I've uploaded the files and when I go to the setup it gives me the following error.

    [Warning]: mysql_connect() [function.mysql-connect]: Access denied for user 'root'@'localhost' (using password: NO) (drivers/adodb-mysql.inc.php:364)

    Any help would be greatly appreciated.

  2. Jamie Edwards

    Jamie Edwards Staff Member

    This means that you have entered the wrong database authentication details in config.php

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