Instant Search Results

Discussion in 'New ideas, bigger features' started by WireNine, Aug 16, 2012.

  1. WireNine

    WireNine Established Member

    How about adding the IRS system to the end-user search box so when users type something in the search box for knowledge base, it shows up instant results in a drop down menu.
  2. nibb

    nibb Reputed Member

    Not sure, I personally donĀ“t like this on Google either, its confuses me. On the IRS it displays on the box below the ticket so the user is not annoyed by this when typing.

    It may be nice for the most searched words, in terms that it display suggestions based on what people search the most, but it would be to much overkill to actually display articles from the FAQ.

    I do agree that it would be nice to auto fill some searches.

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