1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

iPhone App

Discussion in 'Using Kayako Classic' started by swakue, Mar 6, 2019.

  1. swakue

    swakue New Member

    after updating the helpdesk from 4.7 to 4.92 we can not edit tickets in the iphoneapp anymore.

    if you answer a ticket or the status changes, the message "can not decode raw data" is displayed

    within the app you can send the error report but there is no reaction.

    is there support for the iphoneapp for Kayako Classic?
     
  2. swakue

    swakue New Member

    update to 4.93 solved the issue with iphoneapp.
    thread can be closed
     

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