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Is there a way to test Email Templates without putting into production?

Discussion in 'Style and design' started by Tony Bullard, Apr 7, 2016.

  1. Tony Bullard

    Tony Bullard New Member

    I'm looking into customizing our notification emails, but I want to make sure I don't cause any issues with messing around with them. Is there way that I can test the templates without it affects the real notifications within the system?
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi Tony,

    The best way to test that would be to setup a new template group, and alter the templates on the alternate group.

    You you can submit a ticket using that new template and see what the email responses look like.

  3. Tony Bullard

    Tony Bullard New Member

    When I create a new ticket, how do I specify it goes to a particular group?
  4. Gary McGrath

    Gary McGrath Staff Member

    You can force it from the URL, e.g. helpdeskdomain.com/index.php?/TemplateName

  5. Tony Bullard

    Tony Bullard New Member

    Thanks Gary.

    I seemed to have lost the customization guide I was looking at. I can find this: http://forums.kayako.com/threads/build-your-own-custom-notifications.28353/ and this: https://forge.kayako.com/projects/customnotificationmessages (which are essentially the same thing,) but I wanted to make sure I'm looking at the most up-to-date info. I just found this: https://kayako.atlassian.net/wiki/display/DOCS/4.65#id-4.65-Ticketnotificationemailtemplatevariables and its completely different.
  6. Gary McGrath

    Gary McGrath Staff Member

  7. Tony Bullard

    Tony Bullard New Member

    Gotcha, thank you again!

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