Is there any way to include closed tickets in a view?

Discussion in 'Using the new Kayako' started by bvanhof, May 31, 2018.

  1. bvanhof

    bvanhof New Member

    This was straightforward enough in the old Kayako but it seems that views now filter out closed tickets entirely. Am I missing something? I know reports can show closed tickets but that's much less convenient for perusing and drilling down on tickets of interest. Some mechanism for doing this would be greatly appreciated.
     
  2. satyendra.singh

    satyendra.singh New Member

    I don't think that you are missing anything. Everything seems smooth to me.
     
  3. Brian Gallagher

    Brian Gallagher New Member

    Inbox->Manage Views->New View
    Title: Closed Conversations
    Sharing: Every agent
    Include conversations that match the following in this view:
    Conversations: Status , Equal to, Completed
    Columns:
    [take defaults, or whatever you want]
    Sort Order: Latest Update, Descending
    Save
     
  4. Ryan Hartwick

    Ryan Hartwick New Member

    What the OP is referring to are Closed tickets not Completed. Closed tickets cannot be part of views but are still searchable in the universal search. You can also run reports that will provide details on closed tickets. I read this somewhere on Kayako's website though I'm having trouble locating the article.
     

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