1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

Issue opening tickets with multiple pages.

Discussion in 'Technical chat' started by Donald Merriman, Oct 4, 2016.

  1. Hello,

    We are experiencing an issue tickets that have more then one page. Clicking on the ticket ID or the Page 1 link will result in an error 500. If we click on page 2 link the ticket will open, but we are still unable to navigate to page 1.

    Any suggestions before I open a ticket?
     
  2. Turns out the number of replies per ticket with HTML enabled was too much data for the page to display. I had to back the setting # of replies per page from 10 to 1 to get the pages to display and have removed HTML support.
     

Share This Page