I just joined this firm. a few months ago they had issues with support. they posted negative on a blog and then were contacted by Jamie Edwards. They replied to his e-mail, but still did not get to far. I was asked to pick this up. I have been dealing with sopport for about 2 days and still seem to be having the same issues. I even sent a follow up e-mail to Jamie Edwards which went unanswered. Is there any Kayako experts out there who might be willing to advise how we can customize the screen to look like the current screen we use. We paid Kayako 4 months ago, and ever since they took our money, it seems that they do not know who we are anymore. Today i was on with live chat, and after an hour the tech threatened to close the ticket becuase he was unable to find our account in his system, even though I showed him the e-mail that said we paid. What kind of support is that exactly??