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Issues with 'Tickets.Owners to Resolve' field?

Discussion in 'Kayako reports (Kayako Classic)' started by Biju Joseph, Aug 23, 2016.

  1. Biju Joseph

    Biju Joseph New Member

    I'm trying to create a report which shows how many staff/owner was involved in a ticket.

    'Tickets.Owners to Resolve' seems to bring user replies in the count.

    Is this a known issue?
     

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