1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

ITIL module for Kayako

Discussion in 'Apps and modifications' started by KayakoSolutions, Mar 25, 2014.

  1. KayakoSolutions

    KayakoSolutions Established Member

    Hello dear Kayako users!

    Our ITIL module will help you improve the quality of your IT services and satisfaction level of your users.
    This module consists of three parts: the Incident management, Problem management and Change management.

    With our module you can:
    - create a problem and link several incident to it,
    - assign incidents to the already existing problem or сreate a new problem from categorized incidents,
    - push the problem through full change management process where CAB team can make decisions

    To read more about our module follow this link: http://www.kayako-solutions.com/itil-module/

    Please, check out the demo here:
    Staff CP: http://itil.kayakodev.com/staff/
    login: admin
    pass: 111111
     
    Last edited: Mar 9, 2016
  2. KayakoSolutions

    KayakoSolutions Established Member

    Using the Connect to the existing and Create new problem buttons you can assign incidents to the already existing problem or сreate a new problem from categorized incidents, respectively.

    Attachment 3.png
     
  3. shubankar

    shubankar New Member

    This isn't working....

    Staff CP: http://itil.kayakodev.com/staff/
    login: admin
    pass: 111111

    Any other link that you can provide, i want to see the KYK ITIL module
     
  4. Alex Grytsenko

    Alex Grytsenko New Member

    Hey, I asked my developers to have a look. Something has failed on the demo server. Sorry for the inconvenience. The fix should be ready within next hour or so.
     
  5. KayakoSolutions

    KayakoSolutions Established Member

    The problem got fixed. It appeared that there was a project with outdated code which was hacked and 777 folders of Kayako were encrypted. Now everything should run smoothly.
     

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