Hi everyone, In the past couple weeks we have been working really hard on developing a Jira-Kayako module for V4. The module is still on beta stage so we invite you to play with it and send us your comments and opinions . Pushing a ticket to JIRA: 1. Login to the Staff CP and create a new ticket. Leave the JIRA issue ID field EMPTY! 2. After the ticket is created click on the "JIRA-Kayako" tab. Select the "JIRA Project", "Issue Type" and the "Issue Priority", to finish click on "Update". 3. The module will now push the ticket to JIRA and you should see this confirmation message "Issue created in JIRA successfully". 4. If you click again on the "JIRA-Kayako" tab you should see this message "Ticket already pushed to JIRA" 5. Login to JIRA and you will see the new issue has been created. Syncing a Kayako tickets and JIRA issues: 6. After a ticket has been pushed the module will automatically sync the JIRA comments and Kayako staff replies posts. This process is performed with a cron job every X minutes but for testing purposes in this demo you can execute it manually by typing this URL on your browser http://dev.dewak.com/clients/kayako_jira/index.php?/jira_plugin/JiraCron/Sync/ 7. If you create a comment in JIRA the module will replicate it as a Kayako ticket note. 8. If the staff posts a reply in Kayako the module will replicate it as a JIRA comment. 9. The module stops syncing when the JIRA issue is closed. JIRA URL http://dev.dewak.com:8088/secure/Dashboard.jspa user: kayako pass: kayako Kayako URL http://dev.dewak.com/clients/kayako_jira/staff user: jira pass: abcd1234 Please be patient if the demo server is a bit sluggish, JIRA requires a lot of resources. Feel free to create tickets and issues and please post your comments and suggestions here or send us an email to email@example.com Thanks!