1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Kayako 4.71 and ionCube Loader 10.1.0

Discussion in 'Using Kayako Classic' started by Santiago, Apr 7, 2018.

  1. Santiago

    Santiago Member

    Hi Guys! how are you? Its been a while since I last accessed this forum.
    Just one question.. Does anybody knows if kayako 4.71 runs with ionCube Loader 10.1.0 ?

    Thanks in advance guys!
  2. Jamie Edwards

    Jamie Edwards Staff Member

    Hi Santiago -

    Kayako hasn't needed ionCube or Zend Optimizer (since Kayako 4.50), so you're good to go :)
  3. Santiago

    Santiago Member

    Thank you so much Jamie :) regarding php, it wont work with php7 right?

    Have a nice day Jamie!
  4. Jamie Edwards

    Jamie Edwards Staff Member

    Some customers are using Kayako on PHP 7 successfully (we've been gradually bringing it into compatibility over the last year or so), but it hasn't got our official stamp of approval yet while we test all the code paths and update some remaining third-party libraries.
  5. neonardo

    neonardo Member

    No you're not, you're releasing bubbly admin interfaces and calling it progress. Don't get this guy's hopes up.
  6. sholbert

    sholbert New Member

    Hi Jamie -
    Can you recommend a Kayako backend server administrator that can provide us with consulting support - that is in the US. We are looking for a staff member that can help us trouble shoot our server setup with classic and are finding it difficult to locate someone. It appears that Jamie Edwards would have the skill we are looking for. Can you see post by Scott Rutzmoser (posted today) - our site is down and the following work tasks were tried to get it up and running. Does Kayako have someone that can assist?

    I went through the following steps/tasks to troubleshoot the problem - with no resolution - site is still not behaving. Helpdesk site was working on Sunday (with no issue for the last 6 months) then went down on MOnday of this week.
    Uninstall apache web server
    Uninstall php5.6
    Re-install and reconfigure both.
    Check and re-checked all of the web config file for paconnects.org

    Install a landing page https://paconnects.org/ which works
    Installed a test php page https://paconnects.org/phpinfo.php this works also

    The paconnects site can be tested by visiting
    it sometimes works sometimes doesn't, I have been able to login to the main page but not the admin page

    PHP is communicating with MSQL and the page sometimes renders
  7. supportskins

    supportskins Kayako Guru

    Although we are not in the US but we can work something out. Drop us a line as sales AT supportskins [dot] com

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