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Kayako Desktop freeze, hang or loads CPU 10%

Discussion in 'Kayako Desktop' started by denis.pasternak, Dec 20, 2018.

  1. denis.pasternak

    denis.pasternak New Member

    Hi,

    users experiencing issues and lags with Kayako desktop.
    For some reason, it starts to work very slowly and if user dare to open a canned reply, it will not show up and user not able to do anything.
    Even if kill the process in taskmanager and restart it, I experience it again sometimes, until user transfer the chats to SME and kill it a few times again.
    Also experience it on any PC I am working from, even from home laptop, where it should be flying.

    This issue affects many users.
    Reinstalling the program and re-creating the profile does not fix the problem.

    How we can fix this problem or debug it?
     

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