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Kayako Desktop has stopped working.... alert message

Discussion in 'Kayako Desktop' started by Ivy Iinuma, Apr 25, 2015.

  1. Ivy Iinuma

    Ivy Iinuma New Member

    Hello, everytime i open the Kayako Desktop... this popup alert shows.
    ================================================
    Problem signature:

    Problem Event Name: APPCRASH

    Application Name: KayakoDesktop.exe

    Application Version: 4.2.0.702

    Application Timestamp: 5420216c

    Fault Module Name: KayakoDesktop.exe

    Fault Module Version: 4.2.0.702

    Fault Module Timestamp: 5420216c

    Exception Code: c0000005

    Exception Offset: 00394955

    OS Version: 6.3.9600.2.0.0.256.48

    Locale ID: 1033

    Additional Information 1: 5861

    Additional Information 2: 5861822e1919d7c014bbb064c64908b2

    Additional Information 3: 31c4

    Additional Information 4: 31c4f0c30ca267a761c69930266146b1



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    http://go.microsoft.com/fwlink/?linkid=280262



    If the online privacy statement is not available, please read our privacy statement offline:

    C:\Windows\system32\en-US\erofflps.txt


    ================================================

    I'm using Mac and installed Parallels to use windows on my Mac.
    in the beginning was working totally fine, but suddenly, without any changes in the setting...
    this alert show up. how come?

    please help!!!
    should I re-install the Kayako Desktop?

    thanks
     

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