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Kayako Desktop Login failed [HTTP ERROR 520]

Discussion in 'Kayako Desktop' started by Rajeev Ranjan Sharma, Mar 16, 2015.

  1. Hello,

    I am always getting error while connect kayako desktop. The error that i am getting is "HTTP Error 520"

    Some time it connect and more fine and some time it give a error HTTP Error 520.

    Please suggest me solution what to do ??
  2. Gary McGrath

    Gary McGrath Staff Member

    Hi there,

    A 520 error is probably a "timeout" error. Which would suggest at times, your helpdesk is not available.

    This could down to an issue with your webserver, but also your actual internet.

    can you log a ticket at support.kayako.com and we will take a look directly at it for you, as I think it will need some tests run on your system

  3. I have restarted my dedicate server and it works fine but after 6 hours it start again giving same error.

    Can i make a live chat from staff panel without kayako desktop
  4. Gary McGrath

    Gary McGrath Staff Member

    At the moment, you will need to use KD for live chats ( on the staff side ), but we are looking to bring the live chat into the browser.

    However in your case, I don't think KD is the issue, it sounds like something is up with your webserver, it if works ok for a few hours, it would suggest to me that maybe there is some kind of memory issue on the webserver, so when you reboot, it has 100% available, and it eventually just runs out.

    If you log a ticket with support, we can take a look at it for you in more detail

  5. I have a dedicate server with config
    Intel E3-1220LV2
    2.30 GHz Dual Core w/HT
    4 GB RAM
    1000 GB HDD in RAID 1
    5 TB Bandwidth
    purchased from : http://product.rrshost.com/dedicated-servers.php

    Additionally i am also using Premium Cloudflare.

    Purchased from : https://www.cloudflare.com/

    But still kayako gives an error, now i have restarted httpd, and it working fine now, but i think this time also it gives error after few hours like previous time.

    And Kayako chat is slow, it takes 20 to 30 sec to receive and send.
    Here is my thread : http://forums.kayako.com/threads/chat-is-slow.39076

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