1. Kayako Download customers: we will continue to develop and support Kayako Download beyond July 2017, alongside the new Kayako for existing customers.

    Find out more.

  2. The forum you are viewing relates to Kayako Classic. If you signed up or upgraded to the new Kayako (after the 4th July 2016), the information in this thread may not apply to you. You can visit the forums for the new Kayako here.

Kayako Mobile for iOS available in the App Store

Discussion in 'Using Kayako Classic' started by Jamie Edwards, Mar 21, 2012.

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  1. Jamie Edwards

    Jamie Edwards Staff Member

  2. Gary McGrath

    Gary McGrath Staff Member

    Downloading now w00t, I will be the most popular person in the office tomorrow morning when I fire out an email to let our engineers know, Thanks to everyone involved in the app, its a much appreciated addition!

  3. Mike Louth

    Mike Louth New Member

    Submitted my first bug report! Can't seem to add my helpdesk.
  4. firmdot

    firmdot Member

    Once downloaded shows up as: "Kayak...obile"
  5. SteveLV702

    SteveLV702 Kayako Guru

    won't download just shows icon with waiting below it
  6. pinkano

    pinkano Member

    nice.. I have tried it a little and it works, but it is pretty slow I must say.
  7. Hi,

    Pinkano what iPad are you running it on?
    Its nice there are still a couple of things missing. But I'm sure that they will come in the future releases if Kayako plan to release them.
  8. scottelkin

    scottelkin New Member

    So far, so good...
  9. scottelkin

    scottelkin New Member

    So far, so good...
  10. Mle

    Mle Established Member

    Looks great! Only problem was that I see the entire department list instead of only the departments that are assigned to me.
  11. firmdot

    firmdot Member

    Crashed about 5 times since last night. Very slow once you have 2-3 desks added. Shows up as "Kayak...obile" on IPhone but full "Kayako Mobile" on iPad. What gives?

    Still see bugs from beta - shows HTML coding for links.
  12. Kevin Imel

    Kevin Imel New Member

    Nice! Long way to go to be fully useful for me but better than trying to use the full web experience on a iPhone. I'll stick to the full web on the iPad for now so I can actually dispatch tickets and such.
  13. infidel

    infidel Member

    Nice work! Crashed on me once or twice, just browsed old tickets no heavy work. Sometimes updating tickets (pull down to refresh) never finishes, stays there updating for ever. Have to force quit. Maybe you should put a timeout to that.
  14. firmdot

    firmdot Member

    Barely usable on iPad (keeps on crashing after every other move) and feels like it's dragging/lagging, not smooth at all which makes me think the code is not optimized well at all.
  15. Jamie Edwards

    Jamie Edwards Staff Member

    Have you submitted a crash report (by pressing 'Contact Support' under settings)? Can you provide us with some information about your helpdesk (departments, numbers of tickets, etc)?
  16. It looks great so far, but is it correct that it doesn't support views? In the web interface we're using a view that shows only unassigned tickets and tickets the staff user owns, and I can't find an option to do that in the iOS app.
  17. Jamie Edwards

    Jamie Edwards Staff Member

    That's correct - it doesn't support customizable ticket views but that's something we may consider in the future.

    Thank you for your feedback!
  18. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    The timeout is the problem I fear. But, I am working on it...
  19. Marcel Trapman

    Marcel Trapman iOS Developer Staff Member

    Optimizing code is an ongoing project. First make it work, optimize, improve, optimize again, add features, optimize again etc...
  20. Looks great,

    still missing ticket forwarding and attachments. Without these functions unfortunately useless for me...
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