Good luck finding more beta testers. I was one of them. Every bug/issue I found (and mentioned multiple times) were ignored/not implemented. Jamie said that Marcel's Support Desk app has nothing to do with Kayako's, however look at the similarities, it's almost the same, and I noticed any new updates Marcel implements are pushed to his Support Desk app first. I agree with comments made earlier - it took 2 years to get to where we are today, this is very disappointing. I'm even tempted to get my own iOS developer and UI designer to create an amazing Kayako iOS app. Kayako LTD should be ashamed for this product and for assigning just 1 not very experienced (based on what I'm seeing) developer/designer.