The first beta for Kayako Mobile for iOS 1.0.2 has been sent to beta testers (landing in inboxes now). We have focused on architectural improvements in this update, mainly related to how we have implemented sliding panels on the iPad. Most things work the same, but better: Implemented new sliding panel framework and and physics Substantial performance improvements (ie opening tickets, sliding panels) Smoother animations (account, ticket and ticket post list scrolling) Fixed property list truncation when keyboard in view Cosmetic tweaks Clear button ('x') on text fields Automatic sync when adding a new account
I don't like how have to do Add Reply type reply then go to edit properties to change status to "Awaiting Customer Reply" should have the ability to automatically choose the staff reply status.
Hi Steve, Apart from that. Do you see any crashes or other issues (showstoppers) with the iPhone or iPad?
Hi Marcel, I have been testing this since it was released ( usually you can assume with me no feedback is positive! ) I have noticed it is much faster after than the current release ( at least it seemed that way to me ) No crashes, everything has been working spot on Gary
Guys, Smooth so far on iPhone bout I am having install issues on iPad. Starting only the last two versions I have started to install then a "cannot be installed" message comes up with a choice to cancel or retry. Retry fails even after several reboots. Gray blank icon remains on the screen. I really want to test this on iPad based on the changes you have made. Thanks
Hi Rich That might be an issue with our UDID list, or you may have been mistakenly removed if our tracking system hadn't registered your activity. However, it is being sent to Apple for approval today and we will be moving to a new beta testing system after this release. That will involve asking everyone to re-register for the beta, which will hopefully solve your problem (whatever may be causing it).
Thanks again for the feedback! Don't forget to leave an App Store rating (especially if you enjoy it ).
How can we BETA test this? Did you fix the problems of having way too many steps to perform specific actions and making the app adhere to the main helpdesk settings?
When you did not enter the program you can not beta test it. We are limited to 100 testers. No, this involves an API change before it can be added but I will put it on the list of feature requests.
Hi Frank, glad you can use it now. Question: 4 timeouts since using the new release or old release? When it is with the new release, timeouts should not happen. So my question would be what your timeout settings are?
I agree, finally useable! Was testing on iPhone. Now if it only looked polished (hire a designer) and usability was taken into consideration...
I think by usable, they are referring to timeouts and crashes that has been seen in previous versions. I agree it is usable and has been, it's just not polished and simplified usability has not been allowed for. There are so many examples of 2 clicks or more where 1 should be possible. As per your example above Steve, let alone hen editing properties etc. An I still find it strange that Delete is available from almost every screen, really how many people delete tickets.
